FAQ

The Bergs3in1, Flexy and Caddie are water resistant. They can withstand rain. But not total immersion in water.Where possible always make sure that you close the inner compartment when outside to ensure your items are safe and dry!

It can support 8 kg.Make sure you adjust the straps so that the bergs3in1 doesn’t drag on the floor whilst in ‘wheels’ mode. It has to be at a minimum of 45′ angle to the ground.

Yes the straps on the Bergs3in1 are adjustable and can extend to approximately 30cm.

Very easy! You can follow the video guide in the ‘How to Use’ section.Make sure to push ‘in’ the wheels before closing them.The more times you do it the easy it becomes as the mechanism gets more used. Slight stiffness occurs is common as it is initially unpacked.

For Bergs3in1: Black, Grey, Red, Navy blue, Petrol blue, Pink, Yellow, Green, Orange, Burgundy, Navy with Japanese roses, Navy with dog roses, Blue with roses.
For BergsFlexy: Petrol, Orange, Purple, Navy, Black, Grey, Green.

Use a damp (non abrasive cloth) and wipe.

Easy! You can wash it in the washing machine on the short, cold cycle.

Yes of course! Please, contact us on contact@bergsdesigns.com and we can talk you through the process. We are always happy to help!

Please, contact your bank and also if you need further help do not hesitate in getting in contact with us. We shall always try our best find a solution.

Contact us straightaway. We will try to resolve your problems as quickly as possible.

Please, contact us and let us know the details of the damage. We would also appreciate if you could email us a photo of the damage to orders@bergs3in1.com

The warranty is for 1 year. This is on the condition that the item is used correctly and instructions and guidelines provided have been followed.
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If you have experienced problems please contact us on contact@bergsdesigns.com straightaway and we will endeavor to resolve your queries.
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We will replace or refund any item that we deem has malfunctioned and therefore not performed to the high standards which Bergs Designs always aims to deliver to its customers.

The item/s will be shipped the same day and for UK mainland orders it should arrive within 3 days. Other areas ie Europe and the rest of the world, within 7-10 days.

The driver will attempt your address first in all instances, and then if you are not at home the driver would attempt to deliver to your neighbour. If neither you or your neighbour is available he will take the parcel away and card the recipient.

Contact us on contact@bergsdesigns.com and we will seek to correct your order ASAP.

Contact us at contact@bergsdesigns.com and we will help with the return process. Once we receive the item/s we will refund the costs to the payment card which was used to purchase them.

Usually it takes around 3-5 working days for the items to arrive back with us. The refund/return will be processed within 1-2 working days. It can take up to 7 working days for you to receive the refund in your bank.

Please, contact us if you have further questions.